Data Protection team

The data protection team can be contacted at:

InterEurope AG
Hansaallee 249
40549 Düsseldorf

Telephone: +49 211-586584-0
Fax: +49 211-586584-34
Mail to: headoffice@intereuropeag.com

Data Protection Officer

Ass. jur. Jürgen Maier (certified by the German TÜV)
Hansaallee 249
40549 Düsseldorf

Telephone: +49 211-586584-13
Fax. +49 211-586584-34
Mail to: data-protection@intereuropeag.com

Reasons and legal basis for collecting personal data

We collect and process your personal data in line with the requirements and stipulations of the EU’s General Data Protection Regulation (“GDPR”), the Bundesdatenschutzgesetzes (BDSG) and the Data Protection Act 1998 as well any further relevant national laws. If you report a claim to us, we require your personal data to be able to process it, particularly to assess if the claim is justified and to assess the amount of compensation.

The legal basis for the collection and processing of personal data to protect our own vested interests and those of third parties is set out in article 6.1 f) GDPR. Should we require certain further categories of personal data to do so, we will seek your consent in accordance with article 9.2 a) GDPR.

In addition and in accordance with article 6.1.c) GDPR, we are required to collect, process and keep records of your personal data to comply with legal obligations, for example under regulatory, commercial and tax law. If we act as an external service provider for third parties, this work will be based on appropriate agreements or your consent.

Who do we share personal information with? Data recipient categories

Insurers
We will send the relevant claims data to the appropriate insurance company to allow them to check insurance cover and enable them to come to their own conclusion regarding the claim in question.

Internal transfer
Your personal data may be shared internally with teams involved in the proper functioning of our business (e.g. accounts, finance, telecommunications and IT).

External service providers
To comply with our legal and contractual obligations we utilise the services of external service providers, such as engineers, repair garages, treatment providers, medical experts, solicitors or other specialists. You can request a list of all our service providers (other than temporary ones) we work with at the address mention above.

Other recipients
We may also share your personal data with further parties, such as government departments to comply with legal obligations (e.g. the FSA or the CPS).

How long do we keep records for?

We will delete your personal data as soon as we are no longer required to keep it for the reasons aforementioned, if the deletion would not be detrimental to you in accordance with article 18.1 c) GDPR.

We may keep records up until the period expires when claims can be brought against our company, the Motor Insurance Bureau, the insurer or their insured (limitation period between 3 and 6 years from date of accident or knowledge).

We will also keep records of your personal data if we are required to do so by law, including duties to retain records and requirements to provide proof under the German commercial code, fiscal and money-laundering requirements and other national laws. The period for data retention lasts up to 10 years on average.

Sharing data with third party countries

In accordance with article 44 GDPR, we only share data with parties in a third party country, i.e. a party outside of the European economic area, if it is strictly necessary to achieve our business objective. An example would be if the relevant insurer is domiciled there.

Your rights

Right to disclosure
You are entitled to request information regarding your personal data we hold at the abovementioned address. In certain circumstances, you are entitled to request correction or deletion of your personal information. You may also be entitled to the disclosure of your data in a structured, up to date and machine-readable format.

Right to object
In line with article 21.1 GDPR, you are entitled to object, for reasons attributable to your personal circumstances, to us processing your personal data. If so, we will cease to do so, except where we can show there are compelling reasons for protecting the data, which outweigh your personal interests, rights and freedom or we where we need to process the data to pursue, exercise or defend our legal rights.

Sharing information with databases
German insurers share personal data to clarify circumstances when assessing payments and to combat fraudulent claims on the „Hinweis-und Informationssystem (HIS)“ by Informa HIS GmbH. Personal information may be shared by insurers on equivalent national databases in other countries.

Sharing information with databases

German insurers share personal data to clarify circumstances when assessing payments and to combat fraudulent claims on the „Hinweis-und Informationssystem (HIS)“ by Informa HIS GmbH. Personal information may be shared by insurers on equivalent national databases in other countries.