Klaus Lindner:
(Managing Director Germany)
We document our processes sufficiently to ensure our claims handling is Solvency II compliant.

Welcome to InterEurope Germany



Klaus Lindner, Managing Director Germany

Education: Degree in insurance economics DVA, University Cologne
Professional experience: Loss Adjuster & Manager Claims DEVK Wuppertal & NBL
Manager Claims & Internal Audit Zurich Cologne, Frankfurt a.M. & Northern Europe
Projectmanager Claims Innovation Group Cologne & Stuttgart
Manager Claims, MD & CEO AdmiralDirekt.de Cologne
Manager Insurance & Claims Daimler / Athlon Germany Düsseldorf
Founder & Owner carSN Claimsmanagement GmbH
Languages: German, English

We distinguish ourselves in the legal management of cases drawing on our interdisciplinary thinking and international expertise.

Welcome to the German branch of InterEurope

Our market, claims settlement, has been undergoing change for some time. This already began a while back with the form of documents; paper has had to give way to electronic files. This first step is now being followed by a second, permanent round of process optimisation and, along with it, the measurability of individual process steps. This not only allows process quality to be measured and optimised, but also, in part, the monitoring of legal aspects such as deadlines. Focus is particularly placed on the efficiency of settlement for standard cases.

The next logical step is the complete, electronic monitoring of files by the client, not least in response to the requirements of Solvency II. The answer here lies in online access to the files.

Another change concerns the legal ‘upgrading’ of injured parties due to a continuously growing number of specialist lawyers. On the part of the claims adjustment offices, this trend will have to be met by their own legal experts on an equal footing. It is only in this way that financially sustainable outcomes can be achieved for insurers.

And finally, the average claim amount is also rising due to the increasing complexity of vehicles and medical progress in particular. Although high-volume claims only amount to 1-2% of the number of claims depending on the country, they account for around a third of payments. In order to keep control of this cost increase, the claims adjuster must actively gather the necessary information in good time. This then makes it possible to intervene in and manage the process of redress.

Those who rely on the old approaches to claims settlement, will be left behind. Our strategy therefore is based on these trends and has made the quality and competence of the claims adjuster the keystone of our service, in addition to our technological backbone.

Our cross-border expert knowledge, proactive property damage and personal injury management as well as our international network allow us to offer the full service in claims settlement. We manage cases and networks with legal expertise. In addition to technical competence in liability law and in dealing with various legal systems, InterEurope claim consultants are characterised by routine, precision and communication strengths.

Our team of 63 members of staff in Germany is characterized by a particularly high level of consistency and seniority. Management, claims contact, claims service & claims handling center form the structure of the branch. 20 fully qualified lawyers contribute their expertise to our claims handling centers. In the Claims Contact Center, over 25 employees ensure that our clients and claimants are always easily accessible.

* In Germany legal services and consultancy which go beyond the scope of claims management are only provided within the limits of the legal provisions governing such services (“Rechtsdienstleistungsgesetz”).

Our contact details are as follows:

Contact
Postal address: InterEurope AG Deutschland
Hansaallee 249 B
40549 Düsseldorf
Germany
Address: InterEurope AG Deutschland
Hansaallee 249 B
40549 Düsseldorf
Germany
Telephone: + 49 (0) 211 972 600 0
Fax: + 49 (0) 211 972 600 10
E-Mail: germany@intereuropeag.com

 

Contact
Postal:
Adress:
Telephone:
Fax:
E-Mail: